Professional standards for attire, behavior, checklists, and communication during tours.
Guides must wear clean, professional attire appropriate for the property type. Business casual is the minimum standard. When a client provides branded attire or specifies a dress code, Guides must comply. Footwear should be clean and appropriate for the property.
Guides must arrive on time, greet prospects professionally, conduct tours with enthusiasm and knowledge, and maintain a positive attitude. Guides must not use profanity, engage in personal conversations unrelated to the tour, or display unprofessional conduct.
Guides should follow the standard tour checklist, which typically includes: verifying prospect identity, confirming the property address, showing all relevant areas of the property, answering questions, documenting prospect interest, and securing the property after the tour.
Guides should communicate clearly and professionally with prospects. Guides should be knowledgeable about the property's features, amenities, and neighborhood. Questions outside the Guide's scope should be directed to the client. Guides must not make promises or commitments on behalf of the client.
Guides may capture photos and videos during tours only when authorized by the client. Photography must comply with the Photography & Video Release. Guides must not photograph prospects without consent and must respect privacy.
Guides must prioritize safety during tours. This includes identifying and reporting hazards, ensuring safe access to the property, and following the Safety Policy. If a property is deemed unsafe, the Guide may decline to conduct the tour.
Guides must submit a post-tour report through the Platform within the timeframe specified by LeasedTourz. Reports should include prospect interest level, conversion likelihood, tour notes, and any issues encountered. See the Incident Reporting Policy for reporting safety or access issues.
This document is part of the LeasedTourz Compliance Center™ and is provided for informational purposes. It does not constitute legal advice. If you have questions about this policy, contact compliance@myleasedtourz.com.