Incident Reporting Policy

1. What to Report

The following incidents must be reported through the Platform as soon as possible:

• ▪Property damage observed or caused during a tour
• ▪Personal injury to a Guide, prospect, or third party
• ▪Security issues including unauthorized access or suspicious activity
• ▪Complaints from prospects, property staff, or neighbors
• ▪Equipment failures or technology issues affecting tour quality
• ▪Any situation requiring emergency services

2. Reporting Process

Incidents should be reported through the Guide App or Platform dashboard. Reports should include a description of the incident, date and time, location, parties involved, and any actions taken. Photos may be attached when appropriate.

3. Timeline

Incidents should be reported within 24 hours of occurrence. Serious incidents involving injury, damage, or security threats should be reported immediately. LeasedTourz will acknowledge receipt and begin investigation within 1 business day.

4. Investigation

LeasedTourz will investigate reported incidents and may contact involved parties for additional information. Investigation findings are documented and shared with relevant parties as appropriate. LeasedTourz may involve insurance providers or legal counsel for serious incidents.

5. Resolution

LeasedTourz will work with all parties to resolve incidents fairly and promptly. Resolution may include repairs, compensation, policy changes, or other appropriate actions. Serious violations may result in account suspension or removal from the Platform.

6. Documentation

All incident reports and investigation findings are documented and retained in accordance with the Data Retention Policy. Documentation may be used for insurance claims, legal proceedings, and Platform improvement.