When refunds, credits, and re-tours apply, and how they are processed.
Refunds may be issued when a tour is cancelled by LeasedTourz, when a Guide fails to appear, or when a tour cannot be completed due to Platform errors. Refunds are processed to the original payment method.
Tour credits may be issued for cancellations due to access issues, weather, or mutual rescheduling. Credits are applied to the client's account and can be used for future tours. Credits do not expire for active accounts.
If a tour is not completed satisfactorily due to Guide performance or Platform issues, LeasedTourz may offer a re-tour at no additional cost. Re-tour decisions are made on a case-by-case basis.
Refunds are processed within 5-10 business days, depending on the payment method and financial institution. Credits are applied immediately. If you have questions about a refund, contact billing@myleasedtourz.com.
This document is part of the LeasedTourz Compliance Center™ and is provided for informational purposes. It does not constitute legal advice. If you have questions about this policy, contact compliance@myleasedtourz.com.