Enterprise-level commitments for response times, dispatch windows, and escalation.
For Enterprise clients, LeasedTourz commits to acknowledging tour requests within 30 minutes during business hours and within 2 hours after hours. Acknowledgment confirms receipt and estimated dispatch timeline.
LeasedTourz commits to dispatching a Guide for standard tour requests within 4 hours of acknowledgment for Enterprise clients. Rush requests are dispatched within 2 hours where guide availability permits.
Enterprise clients receive priority support with dedicated account management. Support tickets are responded to within 1 business hour during business hours and within 4 hours after hours.
Post-tour reports are submitted within 2 hours of tour completion for Enterprise clients. Monthly summary reports are delivered by the 5th business day of each month.
Enterprise clients may escalate issues to their dedicated account manager or to the Director of Client Success. Critical issues are escalated immediately and addressed within 1 business hour. See the Dispute Resolution Policy for formal escalation paths.
This document is part of the LeasedTourz Compliance Center™ and is provided for informational purposes. It does not constitute legal advice. If you have questions about this policy, contact compliance@myleasedtourz.com.