Rules for client and guide cancellations, late cancellations, no-shows, and rescheduling.
Clients may cancel a scheduled tour at any time through the Platform. Cancellations made at least 24 hours before the scheduled tour time will not be charged. Cancellations made within 24 hours may be billed at the full tour rate.
Cancellations made within 12 hours of the scheduled tour time are considered late cancellations and will be billed at the full tour rate. This compensates the Guide for time committed and travel arrangements made.
Guides who cancel a confirmed tour within 24 hours of the scheduled time may face performance penalties and reduced dispatch priority. LeasedTourz will attempt to find a replacement Guide. If no replacement is available, the client will not be charged.
Tours may be cancelled or rescheduled due to severe weather without penalty. LeasedTourz will notify the client and prospect as early as possible. Determinations are made based on weather warnings and safety considerations.
If a tour cannot be completed due to property access issues (e.g., lockbox malfunction, property unavailable), the tour may be rescheduled at no additional cost. If the access issue is the client's responsibility, the tour may be billed.
In emergency situations, tours may be cancelled or rescheduled without penalty. LeasedTourz will work with the client and Guide to find an appropriate resolution. Documentation may be requested for verification.
Refunds and credits for cancelled tours are governed by the Refund Policy. Clients may receive a refund, credit, or re-tour depending on the circumstances of the cancellation.
If a prospect does not appear for a scheduled tour (no-show), the tour is considered completed and will be billed at the full rate. The Guide will wait a reasonable period (typically 15 minutes) before reporting the no-show. If a Guide no-shows, the client will not be charged and may receive a credit.
This document is part of the LeasedTourz Compliance Center™ and is provided for informational purposes. It does not constitute legal advice. If you have questions about this policy, contact compliance@myleasedtourz.com.