LeasedTourz Service Excellence™

Every Showing Matters.Every Experience Counts.

At LeasedTourz, professionalism is more than a promise. It's something we measure. Our verified ratings and customer feedback help us recognize outstanding touring professionals, maintain consistent service standards, and continuously improve the property showing experience.

Tied to completed showings Nationwide coverage Verified reviewers only
Touring professionals reviewing property details with clients in a modern apartment community

Verified feedback

Real tours. Real people. Every market.

Verified tour feedback

Real Tours. Real People. Verified Experiences.

Every rating on this page is connected to an actual completed LeasedTourz property showing. There are no open submissions, no purchased reviews, and no ratings from people who never attended a tour.

Tour Participant Reviews

Feedback from individuals who attended the property showing and experienced the tour firsthand.

Business Customer Reviews

Feedback from authorized customers who scheduled or purchased the showing: apartment communities, property management companies, real estate agents, brokerages, and property owners.

Every verified review carries

A valid completed LeasedTourz showing
An authorized reviewer connected to that showing
The assigned touring professional
The relevant customer account
The correct property and market
The completion date, stored with the review

Duplicate reviews from the same reviewer for the same showing are rejected automatically.

National service quality

Professional Service. Measurable Performance.

These indicators are calculated from verified production records across every LeasedTourz market. A metric appears only once there is enough verified feedback to report it responsibly.

4.48 / 5

National average tour rating

Across 112 verified reviews

112

Total verified reviews

Tied to completed showings

100%

Completed showings with feedback

15 completed showings recorded

88%

Would recommend LeasedTourz

89%

On-time arrival

15

Tour completion

Showings completed on the platform

Rating distribution

4.48 / 5
5 star
76 (68%)
4 star
21 (19%)
3 star
8 (7%)
2 star
7 (6%)
1 star
0 (0%)

Aggregates use verified reviews only. Metrics with fewer than 3 verified reviews are withheld rather than estimated, and no performance figure on this page is projected or modeled.

Verified review showcase

What Customers Are Saying About LeasedTourz.

Verified feedback from tour participants and business customers across the LeasedTourz national network. Locations and filters reflect markets with published reviews only.

Showing 102 of 102 published verified reviews

Verified

I left actually understanding the building instead of feeling sold to. That is rare in this market.

Andre B.

Tour participant

Washington, D.C. / DMVOct 2026
Verified

Handled a lockbox issue in under five minutes and still finished the full walkthrough. Composed the entire time.

Alyssa V.

Tour participant

Houston, TXOct 2026
Verified

The professional arrived nearly twenty minutes late without a message, and the walkthrough was cut short. The unit information was accurate, which is the only reason this is not lower.

Nadia S.

Tour participant

Washington, D.C. / DMVOct 2026
Verified

Walked me through the unit availability and pricing honestly, including the floor plans that did not fit my budget.

Jordan M.

Tour participant

Las Vegas, NVOct 2026
Verified

The community walk covered everything I would have forgotten to ask about, including package storage and trash access.

Jordan C.

Tour participant

Washington, D.C. / DMVOct 2026
Verified

Showing was on time and professional. I asked for specific information about the gym and never received the follow-up details.

Gabrielle R.

Tour participant

Phoenix, AZOct 2026
Verified

Very respectful of the unit and of my time, and gave a straight answer when I asked about noise and maintenance response.

Tyler R.

Tour participant

Las Vegas, NVOct 2026
Verified

Solid, professional showing. Only note is that the tour ran a few minutes late, but I was notified in advance and everything else was thorough.

Brett P.

Tour participant

Atlanta, GAOct 2026
Verified

The community walk covered everything I would have forgotten to ask about, including package storage and trash access.

Amara N.

Tour participant

New York, NYSep 2026
Verified

Handled a lockbox issue in under five minutes and still finished the full walkthrough. Composed the entire time. Highly recommend this team.

Amara C.

Tour participant

Houston, TXSep 2026
Verified

We consolidated weekday evening showings into a single coordinated session and our conversion on those appointments improved.

Claire C.

Real estate brokerage

Orlando, FLSep 2026
Verified

This was my second showing through LeasedTourz and the standard was identical both times. That consistency is why I kept booking.

Nathan M.

Tour participant

Phoenix, AZSep 2026
Verified

Our schedule was tight after a long drive in. The tour was efficient without ever feeling rushed.

Marcus K.

Tour participant

Chicago, ILSep 2026
Verified

The professional was courteous and well prepared. Traffic made the start time tight, though communication about it was clear.

Claire S.

Tour participant

Houston, TXSep 2026
Verified

Knew Lake Eola Terrace inside and out and pointed out details I would never have caught on my own.

Alyssa R.

Tour participant

Orlando, FLSep 2026
Verified

I came in with a long list of questions about parking, utilities, and the application process. Every answer was accurate and nothing was oversold.

Colin N.

Tour participant

Washington, D.C. / DMVSep 2026
Verified

Solid, professional showing. Only note is that the tour ran a few minutes late, but I was notified in advance and everything else was thorough.

Brett M.

Tour participant

Houston, TXSep 2026
Verified

The professional arrived nearly twenty minutes late without a message, and the walkthrough was cut short. The unit information was accurate, which is the only reason this is not lower.

Hannah B.

Tour participant

Chicago, ILSep 2026
Verified

Helpful and honest about the tradeoffs of the floor plan. Parking instructions could have been clearer beforehand.

Nathan M.

Tour participant

Atlanta, GASep 2026
Verified

Clear communication from confirmation through follow-up, including a short summary of what we saw afterward.

Andre M.

Tour participant

Chicago, ILAug 2026
Verified

Very respectful of the unit and of my time, and gave a straight answer when I asked about noise and maintenance response.

Amara M.

Tour participant

Orlando, FLAug 2026
Verified

Access instructions and showing standards were followed exactly. No unit was left unlocked and no neighbor complaints.

Julian L.

Property management company

Phoenix, AZAug 2026
Verified

The showing started right on time and every amenity we walked through matched the listing exactly. Smoothest tour I have had during this search.

Colin R.

Tour participant

Orlando, FLAug 2026
Verified

Very respectful of the unit and of my time, and gave a straight answer when I asked about noise and maintenance response.

Camille C.

Tour participant

Washington, D.C. / DMVAug 2026
Verified

Access instructions and showing standards were followed exactly. No unit was left unlocked and no neighbor complaints.

Priya P.

Property management company

Las Vegas, NVAug 2026
Verified

Turnaround on after-hours requests is the strongest part of the service. Requests submitted at 6pm are covered the next morning.

Grant S.

Property management company

Phoenix, AZAug 2026
Verified

Prospect feedback reaches us in a usable format, including the objections we would normally only hear secondhand.

Camille B.

Apartment community

New York, NYAug 2026
Verified

This was my second showing through LeasedTourz and the standard was identical both times. That consistency is why I kept booking.

Noelle N.

Tour participant

Houston, TXAug 2026
Verified

Covered the specific areas I flagged in advance, including the gym and the shared kitchen. No wasted time.

Colin N.

Tour participant

New York, NYAug 2026
Verified

Covered the specific areas I flagged in advance, including the gym and the shared kitchen. No wasted time.

Andre O.

Tour participant

New York, NYAug 2026
Verified

Very knowledgeable and friendly. I would have liked a little more time in the amenity areas, but the unit walk itself was excellent.

Hannah C.

Tour participant

Washington, D.C. / DMVJul 2026
Verified

Very respectful of the unit and of my time, and gave a straight answer when I asked about noise and maintenance response.

Elena C.

Tour participant

Las Vegas, NVJul 2026
Verified

The showing started right on time and every amenity we walked through matched the listing exactly. Smoothest tour I have had during this search.

Rasheed C.

Tour participant

Las Vegas, NVJul 2026
Verified

Showing was on time and professional. I asked for specific information about the gym and never received the follow-up details.

Rasheed W.

Tour participant

Washington, D.C. / DMVJul 2026
Verified

I left actually understanding the building instead of feeling sold to. That is rare in this market. Highly recommend this team.

Evan B.

Tour participant

Houston, TXJul 2026
Verified

Very respectful of the unit and of my time, and gave a straight answer when I asked about noise and maintenance response.

Diego V.

Tour participant

New York, NYJul 2026
Verified

Booked the night before and it was confirmed within minutes. The professional was already on site with the unit accessible when I arrived.

Bianca P.

Tour participant

Washington, D.C. / DMVJun 2026
Verified

Booked the night before and it was confirmed within minutes. The professional was already on site with the unit accessible when I arrived.

Grant B.

Tour participant

Chicago, ILJun 2026
Verified

Great balance of professionalism and warmth. I never felt pressured and I still got every question answered. Exactly what a professional showing should feel like.

Paige S.

Tour participant

Chicago, ILJun 2026
Verified

Knew West Loop Union Row inside and out and pointed out details I would never have caught on my own.

Bianca W.

Tour participant

Chicago, ILJun 2026
Verified

The professional was courteous and well prepared. Traffic made the start time tight, though communication about it was clear.

Grant H.

Tour participant

Washington, D.C. / DMVJun 2026
Verified

Unit-level detail in the reports is genuinely useful for our pricing conversations. We can see which floor plans draw the most interest.

Colin O.

Real estate agent

Phoenix, AZJun 2026
Verified

Adequate showing. The property information was accurate, but the pace felt hurried for the number of questions I had prepared.

Hannah R.

Tour participant

Orlando, FLJun 2026
Verified

Solid, professional showing. Only note is that the tour ran a few minutes late, but I was notified in advance and everything else was thorough.

Evan S.

Tour participant

Phoenix, AZJun 2026
Verified

Reporting is clear enough to forward directly to ownership without rewriting it. That saves my team hours each month.

Marcus O.

Property owner & rental operator

Washington, D.C. / DMVJun 2026
Verified

Two reschedules on the day of the showing, and the final tour was rushed. I would like someone to follow up on what happened.

Claire O.

Tour participant

Washington, D.C. / DMVJun 2026
Verified

Great balance of professionalism and warmth. I never felt pressured and I still got every question answered. Highly recommend this team.

Victor W.

Tour participant

Chicago, ILJun 2026
Verified

The professional network reflects well on our brand. Residents have commented that the presentations feel organized and respectful of the property.

Malik P.

Property owner & rental operator

Washington, D.C. / DMVJun 2026
Verified

Reporting is clear enough to forward directly to ownership without rewriting it. That saves my team hours each month.

Tessa S.

Property owner & rental operator

Washington, D.C. / DMVMay 2026
Verified

Very respectful of the unit and of my time, and gave a straight answer when I asked about noise and maintenance response. Follow-up came the same afternoon.

Alyssa B.

Tour participant

Las Vegas, NVMay 2026
Verified

Weekend coverage used to be our biggest complaint. Showings now happen the same day and the reports land in our inbox that afternoon.

Nadia A.

Property management company

Washington, D.C. / DMVMay 2026
Verified

Access instructions and showing standards were followed exactly. No unit was left unlocked and no neighbor complaints.

Paige M.

Apartment community

Houston, TXMay 2026
Verified

Coverage held through a full lease-up at Central Station Flats. Weekly volume was absorbed without adding headcount.

Diego S.

Real estate brokerage

Phoenix, AZMay 2026
Verified

Prompt, well presented, and clearly briefed on the property. Answered questions about the lease terms accurately and followed up with the link the same day.

Renee C.

Tour participant

Washington, D.C. / DMVMay 2026
Verified

Covered the specific areas I flagged in advance, including the gym and the shared kitchen. No wasted time. Exactly what a professional showing should feel like.

Paige S.

Tour participant

Phoenix, AZMay 2026
Verified

The community walk covered everything I would have forgotten to ask about, including package storage and trash access. Exactly what a professional showing should feel like.

Bianca V.

Tour participant

Washington, D.C. / DMVMay 2026
Verified

Prospect feedback reaches us in a usable format, including the objections we would normally only hear secondhand.

Leah O.

Property management company

Atlanta, GAMay 2026
Verified

Showing was on time and professional. I asked for specific information about the gym and never received the follow-up details.

Elena N.

Tour participant

Atlanta, GAApr 2026
Verified

Two reschedules on the day of the showing, and the final tour was rushed. I would like someone to follow up on what happened.

Devon K.

Tour participant

Washington, D.C. / DMVApr 2026
Verified

The professional arrived nearly twenty minutes late without a message, and the walkthrough was cut short. The unit information was accurate, which is the only reason this is not lower.

Nadia S.

Tour participant

Washington, D.C. / DMVApr 2026
Verified

The professional network reflects well on our brand. Residents have commented that the presentations feel organized and respectful of the property.

Isaac S.

Property management company

New York, NYApr 2026
Verified

Thorough walkthrough and accurate details. A written summary of the two units I compared would have been useful.

Evan C.

Tour participant

Washington, D.C. / DMVApr 2026
Verified

Good experience overall. The information was accurate and the follow-up came the next morning as promised.

Trevor S.

Tour participant

Chicago, ILApr 2026
Verified

Great balance of professionalism and warmth. I never felt pressured and I still got every question answered.

Brett W.

Tour participant

Atlanta, GAApr 2026
Verified

Coverage held through a full lease-up at Capitol Row Residences. Weekly volume was absorbed without adding headcount.

Camille B.

Real estate brokerage

Washington, D.C. / DMVApr 2026
Verified

The community walk covered everything I would have forgotten to ask about, including package storage and trash access. Would book again without hesitation.

Grant W.

Tour participant

Chicago, ILApr 2026
Verified

I left actually understanding the building instead of feeling sold to. That is rare in this market.

Tyler F.

Tour participant

Washington, D.C. / DMVApr 2026
Verified

Solid, professional showing. Only note is that the tour ran a few minutes late, but I was notified in advance and everything else was thorough.

Evan B.

Tour participant

Orlando, FLApr 2026
Verified

Weekend coverage used to be our biggest complaint. Showings now happen the same day and the reports land in our inbox that afternoon.

Simone B.

Property owner & rental operator

Atlanta, GAApr 2026
Verified

Covered the specific areas I flagged in advance, including the gym and the shared kitchen. No wasted time. Would book again without hesitation.

Monique M.

Tour participant

Las Vegas, NVMar 2026
Verified

Very knowledgeable and friendly. I would have liked a little more time in the amenity areas, but the unit walk itself was excellent.

Trevor L.

Tour participant

Atlanta, GAMar 2026
Verified

Scheduling conflicts with our internal team dropped noticeably once we routed weekend traffic through LeasedTourz.

Andre M.

Real estate agent

Washington, D.C. / DMVMar 2026
Verified

Coverage held through a full lease-up at Clarendon Court. Weekly volume was absorbed without adding headcount.

Sofia M.

Real estate brokerage

Washington, D.C. / DMVMar 2026
Verified

Professional, prepared, and easy to talk to. The unit walk covered the kitchen, closets, and laundry exactly the way I asked, then the community walk covered the gym and pool.

Rosa N.

Tour participant

Las Vegas, NVMar 2026
Verified

Booked the night before and it was confirmed within minutes. The professional was already on site with the unit accessible when I arrived.

Trevor D.

Tour participant

Chicago, ILMar 2026
Verified

Clear communication from confirmation through follow-up, including a short summary of what we saw afterward.

Nadia P.

Tour participant

Washington, D.C. / DMVMar 2026
Verified

Good service and responsive scheduling. Communication on cancellations could be tighter.

Diego V.

Property management company

Atlanta, GAMar 2026
Verified

Very knowledgeable and friendly. I would have liked a little more time in the amenity areas, but the unit walk itself was excellent.

Elena R.

Tour participant

Orlando, FLMar 2026
Verified

We consolidated weekday evening showings into a single coordinated session and our conversion on those appointments improved.

Bianca F.

Property owner & rental operator

Orlando, FLMar 2026
Verified

Very respectful of the unit and of my time, and gave a straight answer when I asked about noise and maintenance response.

Nadia L.

Tour participant

Atlanta, GAMar 2026
Verified

The professional was courteous and well prepared. Traffic made the start time tight, though communication about it was clear.

Omar R.

Tour participant

Las Vegas, NVMar 2026
Verified

I came in with a long list of questions about parking, utilities, and the application process. Every answer was accurate and nothing was oversold.

Grant F.

Tour participant

Washington, D.C. / DMVMar 2026
Verified

The professional was courteous and well prepared. Traffic made the start time tight, though communication about it was clear.

Claire F.

Tour participant

Washington, D.C. / DMVMar 2026
Verified

Strong showing quality. I would like a little more detail on prospect objections in the reports, but the coverage itself has been dependable.

Elena C.

Apartment community

New York, NYMar 2026
Verified

Walked me through the unit availability and pricing honestly, including the floor plans that did not fit my budget. Would book again without hesitation.

Isaac O.

Tour participant

New York, NYFeb 2026
Verified

Prompt, well presented, and clearly briefed on the property. Answered questions about the lease terms accurately and followed up with the link the same day. Exactly what a professional showing should feel like.

Cody W.

Tour participant

Houston, TXFeb 2026
Verified

Clear communication from confirmation through follow-up, including a short summary of what we saw afterward.

Brett B.

Tour participant

Houston, TXFeb 2026
Verified

Good service and responsive scheduling. Communication on cancellations could be tighter.

Monique K.

Real estate brokerage

Phoenix, AZFeb 2026
Verified

Coverage held through a full lease-up at Lakeview Belmont Court. Weekly volume was absorbed without adding headcount.

Simone O.

Real estate brokerage

Chicago, ILFeb 2026
Verified

Handled a lockbox issue in under five minutes and still finished the full walkthrough. Composed the entire time.

Diego B.

Tour participant

Washington, D.C. / DMVFeb 2026
Verified

I came in with a long list of questions about parking, utilities, and the application process. Every answer was accurate and nothing was oversold.

Tessa B.

Tour participant

Houston, TXFeb 2026
Verified

Prompt, well presented, and clearly briefed on the property. Answered questions about the lease terms accurately and followed up with the link the same day.

Hannah O.

Tour participant

Atlanta, GAFeb 2026
Verified

Professional, prepared, and easy to talk to. The unit walk covered the kitchen, closets, and laundry exactly the way I asked, then the community walk covered the gym and pool.

Camille P.

Tour participant

Atlanta, GAFeb 2026
Verified

Thorough walkthrough and accurate details. A written summary of the two units I compared would have been useful.

Damon P.

Tour participant

Orlando, FLFeb 2026
Verified

Walked me through the unit availability and pricing honestly, including the floor plans that did not fit my budget.

Noelle B.

Tour participant

Phoenix, AZJan 2026
Verified

Turnaround on after-hours requests is the strongest part of the service. Requests submitted at 6pm are covered the next morning.

Julian W.

Real estate brokerage

Atlanta, GAJan 2026
Verified

Covered the specific areas I flagged in advance, including the gym and the shared kitchen. No wasted time. Exactly what a professional showing should feel like.

Rasheed M.

Tour participant

Washington, D.C. / DMVJan 2026
Verified

Good experience overall. The information was accurate and the follow-up came the next morning as promised.

Grant L.

Tour participant

Phoenix, AZJan 2026
Verified

Prompt, well presented, and clearly briefed on the property. Answered questions about the lease terms accurately and followed up with the link the same day. Would book again without hesitation.

Cody P.

Tour participant

Las Vegas, NVJan 2026
Verified

Showing was on time and professional. I asked for specific information about the gym and never received the follow-up details.

Elena N.

Tour participant

Houston, TXJan 2026
Verified

The professional was courteous and well prepared. Traffic made the start time tight, though communication about it was clear.

Renee O.

Tour participant

Washington, D.C. / DMVJan 2026
Verified

Knew Williamsburg Edge inside and out and pointed out details I would never have caught on my own.

Priya R.

Tour participant

New York, NYJan 2026
Five-star rating system

How the Five-Star System Works.

Reviewers choose one overall star rating themselves. Optional category ratings add detail, but they never replace or silently calculate the overall score.

Optional detailed ratings

  • Professionalism
  • Punctuality
  • Communication
  • Accuracy of approved property information
  • Overall showing experience

Reviewers may also add a written comment and answer whether they would recommend LeasedTourz.

Excellent

The showing exceeded expectations in every respect.

Very Good

The showing was strong with only minor opportunities to improve.

Satisfactory

The showing met the LeasedTourz service standard.

Below Expectations

The showing fell short of the standard and is reviewed internally.

Unsatisfactory

The showing did not meet the standard and opens a quality review.

Feedback question: “How was your LeasedTourz experience?”

Touring professional standards

Every Tour. Every Property. Every Time.

Ratings hold their value because they measure a consistent standard. Every LeasedTourz touring professional is expected to deliver on the same commitments, nationwide.

On-time arrival

Professionals arrive on schedule, prepared with the assigned property details and access instructions.

Identifiable professional

Each assigned professional wears LeasedTourz identification and presents a professional appearance.

Approved information only

Pricing, availability, and property details come from approved records. No guesses and no unauthorized promises.

Professional boundaries

Friendly, respectful, and consistent treatment of every prospect, with resident privacy and access rules respected.

Complete documentation

Every accepted assignment ends with the required tour checklist and report submitted through the platform.

Feedback requested

Prospects are invited to rate the showing through the approved feedback process after the tour.

Service concerns

How LeasedTourz Responds to Concerns.

A low rating is treated as information, not a verdict. It opens a fair, documented review so we can correct real problems and protect professionals from inaccurate feedback.

  1. 1A one- or two-star review is received and matched to its completed showing.
  2. 2Authorized operations personnel are notified and a quality-review case opens.
  3. 3The concern is classified by type so patterns can be measured over time.
  4. 4Available evidence is reviewed, including the tour record and report.
  5. 5Relevant parties are contacted when clarification is needed.
  6. 6The resolution is documented in the case file.
  7. 7The case is closed after review is complete.

Concern categories

Late arrivalMissed showingUnprofessional conductInaccurate property informationPoor communicationProperty access problemIncomplete showingOther service concerns

Fair review, not automatic punishment

A low rating never triggers automatic discipline. Touring professionals can dispute feedback they believe is inaccurate or inappropriate through our established review process, and every dispute decision is documented.

We do not incentivize positive reviews, and we never suppress a genuine negative experience.

Questions

Ratings & Reviews FAQ.

Great Showings Build Great Relationships.

Professional people. Reliable property showings. Verified customer experiences.

LeasedTourz™ · When You Can't Show It. We Can.™

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